Support Centre

Customer Service

TDK-Lambda provides a comprehensive after sales service to all our customers. Additionally, TDK-Lambda can provide service for products based in the UK, which have been supplied by the world-wide network of the TDK-Lambda Group of companies.

If the warranty is still valid then the cost of the repair is free to our customers, however TDK-Lambda are pleased to offer a service for non-warranty repairs, most of which are on a fixed price basis.

As a responsible supplier and due to unknown external environmental factors, our service standards and policy (link below) require products with more than 10 years of operational life be considered for replacement only. This policy ensures consistent service quality and protects against unforeseen complications associated with aging equipment.

TDK-Lambda considers this to be the ethical and responsible approach which must not be compromised, given the critical performance requirements of our products at a system level.

https://www.jp.lambda.tdk.com/en/products/safety_use/#anc01

Note* this does not include units with a limited lifetime warranty and Laboratory Programmable Products which have a 15 year repair limit.

In addition to our comprehensive repair service TDK-Lambda provides continued product support for an additional 5 years following the "End of Life" designation.

Please contact your local sales representative for replacement product enquiries.

For information relating to repairs only, email our Customer Service Department on tlf.fr.rma-requests@tdk.com.
For any other queries please use the contact section of our website.

TDK-Lambda operates a Returns Material Authorisation (RMA) system for returning product. We cannot accept returned goods without an RMA number. Please register/log-in using the links, below, in order to submit your return details & obtain an RMA number. Upon returning the repaired power supply to you, we provide a report which details the repair action. The repair itself is guaranteed for 6 months, which ensures all product approvals are maintained.

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Please note:

• TDK-Lambda is not responsible for any non-TDK-Lambda wiring looms, shuttle assemblies, racks etc, which may be attached to power supplies. Please ensure such equipment is disassembled from TDK-Lambda product prior to return (Note: TDK-Lambda will not be held responsible for any damage sustained whilst removing non-TDK-Lambda equipment)
• If product to be returned has been contaminated during use, details of the nature of the contamination must be provided in advance, on the RMA form. Failure to provide such information may result in product not being processed.

TDK-Lambda reserves the right:

• To use reconditioned parts when deemed necessary.
• To re-quote for units which have been used outside the scope of the warranty terms and conditions (normal wear & tear accepted).
• To declare product 'beyond economic repair' when appropriate.

If you have any questions, please contact your local TDK-Lambda office who will be happy to help.
For further information or assistance you may contact our Customer Service Department using any of the following methods:

Please note - the information on this page is for TDK-Lambda customers in France. For service in countries outside of France, contact your local distributor.